Excellent customer service is an essential part of a successful event and our aim is to provide an enjoyable and inclusive experience for everyone.
Proud of our sustainability credentials, we hold the highest possible accreditation under the Green Tourism Business Scheme and hope our approach to corporate social responsibility attracts companies to work with us who care as much about Manchester’s future as we do.
When you book with us, we will support you throughout, providing a flexible, friendly and efficient service. We are delighted to be recognised by the Meetings Industry Association for having exemplary service levels and hold AIM Silver Accreditation. Always looking at improving our services, we will actively seek feedback to measure it against our customer service standards. For further information on our customer commitment, please download our customer service standards and policy documents.
We are members of Marketing Manchester, and work closely with them to attract conferences to the city. Manchester is a great location to hold an event with much to offer.
‘Organising the British Association of Applied Linguistics Conference at MMU was a great experience – the building is a fabulous venue and the catering was top-quality. Everything from beginning to end of the whole process was suberbly well organised and nothing was too much trouble’.
Dr Gee Macrory, Baal Conference, September 2019